If you are are a business looking for computer support
services from a reliable partner who are in your area then you
have come to the right place....
1st Solution offer a range of computer
support options including telephone, on-site, and remote desktop
services to provide the exact level of support cover you need. Our
computer support services can be tailored to meet your exact requirements
on either a contract or ad-hoc basis.
With competitive rates and a fast
response why not put us
to the test!
Call us now on
FREE-PHONE 0800 0686876
.... or
complete our call-back enquiry form for a call-back within 30 minutes
by clicking
here.
Support - Complete peace of mind
Ad-hoc service
To guarantee a quick response we would normally recommend that your
computers are covered by a support agreement, but as a local company 1st
Solution are usually able to provide an engineer on-site on a next day
basis to solve problems for non-contract customers. Our competitive
rates provide a qualified engineer to your premises to solve problems on
a fixed callout and hourly rate. Our support Engineers have experience
in all mainstream software and hardware technologies, plus the backup of
2nd line support from manufacturers and software vendors to ensure that
problems are resolved in a professional and timely manner.
Enterprise Support
Our Enterprise Support service is designed to provide comprehensive
support for software issues on most leading platforms either by
telephone, modem/ISDN dial up, or a site visit. The service encompasses
desktop, server and application
layer cover based on a flexible incident
purchase basis.
For more details on our Enterprise Support please download a full
service description here.
Hardware
Support
Our hardware support service provides a guaranteed response within
agreed timescales for most major brand and clone hardware. Our tailored
approach to support means that key equipment can be covered on a
response time as little as two hours to site, and other equipment on for
example next day. In this way you can mix and match the service level
you need to get the most appropriate service to match your business
needs. Please call our support team now to discuss your needs in more
detail free on 0800
0686876.
We called 1st Solution as
they seemed to offer support to meet our needs rather than us putting up
with a fixed non-negotiable service. Since then the agreement has worked
well delivering the right type of cover and complimenting our own internal
skill-set
