Total Care Business IT Support
Our most comprehensive support offering, Total Care, offers you complete hardware and software support on your entire IT infrastructure with 24 x 7 x 365 pro active monitoring. Also includes the installation and configuration of any additional desktop systems and notebooks sourced through us within the term of the contract.
| Enterprise | Premium Enterprise | Total Care | |
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| Standard Business hours coverage |  |
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| Out of business hours support |  |
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| Guaranteed response times | |
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| Remote help desk support | |
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| On site helpdesk support | |
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| Unlimited support | |
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| PC and Laptop hardware support | |
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| Server Hardware support | |
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| Networking equipment support | |
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| Server hardware monitoring * | |
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| Server Operating system monitoring * | |
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| Server application monitoring * | |
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| User administration system changes ** | |
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| Backup monitoring | |
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| Antivirus software management | |
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| Asset & patch management * | |
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| New PC & Laptop installs ** | |
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| PDA & Blackberry setup ** | |
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= Standard
= Optional
